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Service Delivery Lead ( Utilities Account)

CAREERS

Helping you build and manage your career.

Service Delivery Lead (Utilities Account)

We are looking for candidates who can lead or support the design of new offerings or services for the Utilities industry.

JOB DESCRIPTION

  • The SDL should have solid experience in handling a Utilities account, and should be able to utilize his deep industry expertise to deliver business value on a repeatable basis to clients.

  • Lead service delivery strategy and execution across all locations

  • Develop strategic business insights, drive decision-making to uncover opportunities to grow revenue and reduce costs

  • Manage to Contract Operational and Financial Commitments.

TYPE

Full Time

INDUSTRY

Technology Services

JOB LEVEL

Manager - Senior Manager

WORK SCHEDULE

Shifting Schedule

WORK LOCATION

QC/Mandaluyong City

QUALIFICATION

  • Minimum 2-3 years experience managing a Utilities Sector account

  • For Manager level, at least 5 years in a managerial capacity and handling at least 80 FTEs

  • For Senior Manager level, at least 7 years managerial experience, and handling multiple service delivery projects

  • Proven skills in Operations Management and SLA Management

  • Advanced skills and expertise in the following areas: Client Relationship Development, Contract Management, Cost Management, Operational Excellence, Program and Project Management

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