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Service Delivery Lead (Telco LOB)


Helping you build and manage your career.

Service Delivery Lead ( Telco LOB)

We are looking for candidates who can develops and implements plans to improve employee satisfaction and productivity in contribution to continuous business growth.


  • Overall operational responsibility, oversees the day to day operations and deliverables of the organization to ensure customer satisfaction and operational goals and objectives are achieved

  • Successful service delivery - SLA achievement and high level of customer satisfaction

  • Collaborating with senior management on client account management and growth

  • Drive operational performance improvement through defined metrics and ensure Key Performance Indicators (KPI's) are achieved


Full Time




Senior Manager


Night Shift


Mckinley/Mandaluyong/Quezon City


Management Skills:

  • Strong management skills and with proven expertise developing and leading a team to deliver services efficiently and at a consistently high level of performance

  • Customer service oriented, and with a keen ability to meet customer demands and maintain company interests

  •  Good working knowledge in Project Management, such as establishing project scope, preparing budgets and timetables, anticipating risks, and properly communicating project deliverables and strategies

  •  Theoretical knowledge in customer relationship management and Service Level Agreement (SLA) management, specifically in negotiation, tracking and evaluation of of SLAs

  • Proficient in process improvement and productivity enhancement, as well as performance management

  •  Exposure in the Telecommunication Industry or related business would be a definite advantage

Other Requirements:

  •  A skilled communicator who is able to relate well with different levels of stakeholders

  • Highly adept in conflict mediation and resolution

  •  Strategic thinker, highly analytical 

  • Willingness and proven commitment to work on Shifting/Graveyard Shift Operations on a continuing and regular basis.

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