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Senior Operations Manager

CAREERS

Helping you build and manage your career

We are in need of a Senior Operations Manager who shall be responsible for governance across all Healthcare services including service management, incident and change management, continual service improvement and customer satisfaction, as well as playing a key role in ensuring the highest level of operational service delivery.

JOB DESCRIPTION

  • Overall operational responsibility, oversee the day to day operations and deliverable of the organization to ensure customer satisfaction and that operational goals and objectives are achieved
  • Drive operational performance improvement through defined metrics and ensure Key Performance Indicators (KPI's) are achieved
  • Develop and implement plans to improve employee satisfaction and productivity in contribution to continuous business growth

TYPE

Full Time

INDUSTRY

Contact Centre / BPO

JOB LEVEL

Senior Manager

WORK SCHEDULE

Shifting Schedule

WORK LOCATION

Metro Manila

QUALIFICATION

  • At least 8 years relevant and solid working experience in a senior role and at least 5 years in a Healthcare Account

  • Solid experience working with international counterparts to efficiently deliver outsourced services; strong Management background

  • Skilled communicator who is able to relate well with different levels of stakeholders

  • Highly adept in conflict mediation and resolution

  • Strategic thinker, highly analytical 

  • Willingness and proven commitment to work on Shifting/Graveyard Shift Operations on a continuing and regular basis.

Other Requirements:

 

  • A skilled communicator who is able to relate well with different levels of stakeholders
  • Highly adept in conflict mediation and resolution
  • Strategic thinker, highly analytical 
  • Willingness and proven commitment to work on Shifting/Graveyard Shift Operations on a continuing and regular basis.

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