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Quality Manager

Our client is a leading global management consulting, technology services and outsourcing company, helping clients become high-performance businesses and organizations. They are in need of a Quality Manager who shall be responsible for the development and maintenance of quality processes and shall conduct quality reviews in line with global QA initiatives and processes. The Quality Lead has overall responsibility for all quality processes relating to the project , and shall lead the quality team in enforcing standards for all working practices in transaction processing, quality processes improvement. Significant aspects of the role are to enforce quality policies and manage planned changes, as well as develop new policies to deal with unplanned events that may impact quality or performance.

CAREERS

Helping you build and manage your career.

Quality Manager

Our client is a leading global management consulting, technology services and outsourcing company, helping clients become high-performance businesses and organizations. They are in need of a Quality Manager who shall be responsible for the development and maintenance of quality processes and shall conduct quality reviews in line with global QA initiatives and processes.

JOB DESCRIPTION

  • The Quality Lead has overall responsibility for all quality processes relating to the project , and shall lead the quality team in enforcing standards for all working practices in transaction processing, quality processes improvement. Significant aspects of the role are to enforce quality policies and manage planned changes, as well as develop new policies to deal with unplanned events that may impact quality or performance.

  • Decides on areas with major impact on key results, contributing significantly to the advancement of the company and/or client’s business

  • Interprets strategic direction and vision, and sets policies and goals across area of responsibility, requiring significant long-term business planning and forecasting

  • Provide solutions for the most complex/significant business or specialist issues/problems, where no precedent may exist, and ensures implementation where appropriate

  • Operates with significant autonomy and latitude in meeting objectives and enacting change

  • Establishes and sustains key internal/external client and industry/business community relationships, and may identify/progress key business development opportunities as appropriate

  • Provides leadership and direction to quality team

  • Responsible for recruiting and ensuring continuous development of the team, including formal evaluation of direct reports

  • Accountable for integrity of key human resource processes including career development, salary review, resource approach and performance management

  • Review effectiveness of organizational structure to support business needs

  • Demonstrates comprehensive understanding and application of all relevant company policies, procedures and operational frameworks

EMPLOYMENT TYPE

Full Time

POSITION TYPE

Operations & Service Delivery

INDUSTRY

Technology Services

JOB LEVEL

Manager

WORK SCHEDULE

Shifting Schedule

WORK LOCATION

QC/Mandaluyong/Taguig

QUALIFICATION

  • At least 8 years solid experience in Quality Analytics and Management

  • Should have proven expertise in the following areas: Resource Planning, Project Management, Client Relationship Management, Knowledge Transfer

  • Solid business acumen, with emphasis on driving quality management principles and practices to achieve high customer satisfaction

  • Good interpersonal skills

  • Excellent communication skills

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