Helping you build and manage your career.
We are looking for candidates who can provide Leadership and direction to quality team.
To enforce quality policies and manage planned changes, as well as develop new policies to deal with unplanned events that may impact quality or performance.
Decides on areas with major impact on key results, contributing significantly to the advancement of the company and/or client’s business
Interprets strategic direction and vision, and sets policies and goals across area of responsibility, requiring significant long-term business planning and forecasting
Provide solutions for the most complex/significant business or specialist issues/problems, where no precedent may exist, and ensures implementation where appropriate
Operates with significant autonomy and latitude in meeting objectives and enacting change
Establishes and sustains key internal/external client and industry/business community relationships, and may identify progress key business development opportunities as appropriate
Responsible for recruiting and ensuring continuous development of the team, including formal evaluation of direct reports
Accountable for integrity of key human resource processes including career development, salary review, resource approach and performance management
Review effectiveness of organizational structure to support business needs
Demonstrates comprehensive understanding and application of all relevant company policies, procedures and operational frameworks
At least 8 years solid experience in Quality Analytics and Management
Should have proven expertise in the following areas: Resource Planning, Project Management, Client Relationship Management, Knowledge Transfer
Solid business acumen, with emphasis on driving quality management principles and practices to achieve high customer satisfaction
Good interpersonal skills
Excellent communication skills