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Operational Excellence Manager

CAREERS

We help you manage and build your career

We are in need of an Operational Excellence Manager whose primary function is to provide overall leadership for Quality and Operational Excellence within the site.

JOB DESCRIPTION

  • Drive improvement projects on processes to improve Cost, Quality and Client Value  
  • Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives.
  • Support business and functional team to achieve quality objectives.
  • Interact with client/ internal stakeholders to drive and influence improvement objectives
  • Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.
  • Lead global Operational Excellence projects
  • Work with Service Delivery Leads/Functional

TYPE

Full Time

INDUSTRY

Contact Centre / BPO

JOB LEVEL

Supervisor to Senior Manager

WORK SCHEDULE

Shifting Schedule

WORK LOCATION

Metro Manila

QUALIFICATION

  • Minimum of 3-5 years experience in Operational Excellence (for Team Lead and Associate Mgr Level), at least 5-10 years for Manager/Sr. Mgr level 

  • Solid experience in quality management in a BPO environment – must be Six Sigma Certified (Green Belt or Black Belt)

  • Knowledge of lean concepts and process 

  • Strong communication and presentation skills 

  • Strong ability to influence and ability to think and drive strategic initiatives across a large span of operations 

  • Ability to motivate, counsel, and constructively deal with people

  • Project Management skills

  • Knowledge of Statistical Tools (Minitab , etc. )

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