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Microsoft Administrator

CAREERS

Helping you build and manage your career.

Microsoft (Office365) Administrator

We are looking for Microsoft Administrator experts who is responsible in providing customer-facing product engineering support for Office 365.

JOB DESCRIPTION

• Management and maintenance of Microsoft Lync Unified Communications environment 
• Troubleshoot and bring to resolution Lync communication problems
• Implement and configure changes in Microsoft Lync unified communication as needed 
• Escalation Point of contact for Lync technical issues 
• Send daily status reports as required to the Onshore Project/Operations Manager 
• Escalate risks and issues to the offshore Operations Management 
• Adhere to the system of internal controls, processes, and standards based on the guidelines set forth by the project and the company
• Accept L3/L4 Lync technical escalations from the operations team 
• Perform RCA as needed for high severity cases 
• Perform other tasks based on the agreed requirements of the project
• Coach and mentor the offshore operations team 
• Create project documents (work plan etc..) as needed MS EXCHANGE Administrator: 
* Responsible for the development and implementation of SharePoint sites, applications, dashboards and workflows to support infrastructure and operational processes MS Office 365 Support Engineer.

TYPE

Full Time

INDUSTRY

IT BPO

JOB LEVEL

Software Engineer to Team Lead

WORK SCHEDULE

Shifting

WORK LOCATION

Metro Manila

QUALIFICATION

  • At least 7 years total IT experience
  • With 1 year experience on any of the following
    • Office 365
    • MS Exchange
  • Experience in a client facing role
  • Good communication skills
  • Willing to work on flexible schedule depending on business need
  • Degree in Information Technology, Computer Science or other relevant field

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